Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase and can be returned to any of the Stafix Security Centres:  https://stafix.myshopify.com/pages/about-us

Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

There are certain situations where only partial refunds are granted .Products with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error will only be partially refunded. Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, on Thursdays of every week.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at dewald@stafix.co.za.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at dewald@stafix.co.za and send your item to 219 Jetpark Road Johannesburg Gauteng ZA 1648 or alternatively to your nearest Stafix Security Centre: https://stafix.myshopify.com/pages/about-us

Shipping
To return your product, you should mail your product to 219 Jetpark Road Johannesburg Gauteng ZA 1648 or alternatively to your nearest Stafix Security Centre: https://stafix.myshopify.com/pages/about-us

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Processing time typically takes 5 working days once received.

If you are shipping an item over R500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.